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In Store Pick-Ups and Returns
When in-store pickup is requested for any of our products, we ask that you bring your ID with you to verify the name on the order. We cannot release orders to anyone else unless you appoint them as designated to do so. In these instances, we request you send us an email with a selfie holding your photo ID and identifying the person who will be picking up your order. When that person comes to pick up the order, we will be checking their ID instead.
You may return most new, unopened items within 10 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of manufacturer or fulfillment error (you received an incorrect or defective item, etc.).
If you open your item, we take a 10% restocking fee or if you opened and activated your item, we take a 20% restocking fee. If the drone was damaged in any way during the 10 day period, we will refuse a return or refund.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
